Need help with an order? Email info@apnidukaan.com.au or call 1300 DUKAAN (385 226). Please include your order number, the affected item and a short description of the problem.
Missing, incorrect, damaged or faulty items
Please contact us promptly so we can investigate and help. Photos of the product and packaging can help us assess the issue where relevant. For food complaints, we refund the affected item without asking you to return it. For non-food items, we will explain the available remedy and any return arrangements. Please contact us before sending non-food goods back.
If food arrives in a condition that concerns you, do not consume it. Contact us with your order number and details of the issue. We do not accept physical returns of food, so please do not send it back.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. If a product does not meet a consumer guarantee, you may be entitled to a repair, replacement or refund, depending on the circumstances. For a major failure, you may choose a refund or replacement. These rights are not limited by the change-of-mind window, packaging conditions or exclusions below.
Where a non-food product is confirmed faulty and must be returned, we will arrange an appropriate return or reimburse reasonable return costs. No restocking fee applies to a valid consumer-guarantee remedy.
Change-of-mind returns: Aayat Collections and Fragrance Bazaar
If you change your mind, contact us within 14 days of delivery to request a return. Aayat items must be unused, unworn and unwashed, with tags and original packaging intact. Fragrances must be unopened, unused and in their original sealed packaging. This voluntary policy does not cover products that have been used, worn, washed or opened.
Customers pay return postage for change-of-mind returns. Original delivery charges are not refunded for change-of-mind returns. There is no restocking fee. We will provide return instructions and the return address after you contact us. Please use a tracked service and follow any carrier requirements for sending fragrances.
Once an eligible return is received and inspected, we aim to process the product refund to the original payment method within 5 business days. Your bank may then take a further 3–5 business days to show the refund. Change-of-mind exchanges are handled as a return and a new order.
Meat, groceries and ready meals
We cannot take food items back. If you have a complaint about the quality or condition of meat, groceries or ready meals, contact us and we will refund the affected item. No physical return is required. Please provide your order number and describe the issue; photos can help where relevant. We do not offer change-of-mind returns or refunds for food. Your rights under Australian Consumer Law are not affected.
Refunds already processed
Once we confirm that a refund has been processed, please allow 3–5 business days for it to appear in your account. Contact us with your order number if it has not appeared after that time.
Changing or cancelling an order
Contact us as early as possible. We recommend getting in touch at least 72 hours before your selected delivery date. Once an order has been prepared or dispatched, changes may no longer be possible.
Contact
Apni Dukaan
Email: info@apnidukaan.com.au
Phone: 1300 385 226
Please contact us for the correct return address before sending any non-food item. Food must not be returned.